Customer Experience.

We Help Organizations Drive Growth Through Customer Experience Mastery

Customer
Insights.

Through our patent pending RealRatings® process we help organizations get actionable insights that get quick results. Outdated promoter scores, and customer surveys don’t work, we can show you a better way.

CI

Customer Experience Strategies.

Based on our multiple number one best-selling books, and deep research we can build you a best in class strategy that drives revenue growth, and customer satisfaction. Guaranteed!

CS

Customer Experience Audits.

We find out what’s really going on in your organization’s Customer Experience, through our proprietary customer journey audits. We also provide a range of services including CX Safaris, Mystery Shopping, CX System Analysis, Customer Journey Mapping and Customer Personification services, just to name a few.

CA

Customer Experience Training.

We provide best in class Certification Training across all job functions both virtually and live. Our Certification Training provides targeted and specific training across Leadership, Management and Customer facing teams, in a way that delivers measurable results and return on investment.

CT

Customer Experience Events.

We provide turnkey solutions for annual training events, and conferences including keynote presentations, workshops, event development and launch. We make customer experience events fun, productive and most importantly, we ensure a predictable return on your investment.

CE

Significantly Increase Sales Fast.

We are in a time of massive disruption and hyper competition. Yet most organizations are using the same sales methods that they used over the last decade. These organizations are failing to even maintain historical sales because their approach is fractional. We help organizations implement the new principles through our Certified Ethical Sales Professional™ Program and this results in significant increases in sales that continue to scale over time.

Less than half of an organization’s sales come from direct sales and marketing efforts. The overwhelming majority of sales come from three other key areas that include customer retention, customer promotion and the avoidance of customer deflection. Simply stated, we increase sales quickly at the lowest possible cost. We provide strategies and certification trainings to some of the best organizations in the world.

Return on investment

In a recent “audited use-case” we provided over a $10 Million dollar return on investment to our client. The long-term benefits to our client could reach over $40 million. We provide a results-driven approach, and we enjoy 100% customer satisfaction. We provided these services at a fraction of the cost to the client when compared to larger consulting firms. In a time of shrinking budgets combined with big needs, organizations need partners that deliver results.

Unlike bloated large consulting firms, our focus is on delivering measurable results and not focusing on billable hours and cost overruns. We guarantee the service that we provide and we never go over budget. We are able to deliver all of this at about 90% less than the cost of a large consulting firm. The bottom line is, we deliver exquisite quality, results, and return on investment, guaranteed!

Return on investment

In a recent “audited use-case” we provided over a $10 Million dollar return on investment to our client. The long-term benefits to our client could reach over $40 million. We provide a results-driven approach, and we enjoy 100% customer satisfaction. We provided these services at a fraction of the cost to the client when compared to larger consulting firms. In a time of shrinking budgets combined with big needs, organizations need partners that deliver results.

Unlike bloated large consulting firms, our focus is on delivering measurable results and not focusing on billable hours and cost overruns. We guarantee the service that we provide and we never go over budget. We are able to deliver all of this at about 90% less than the cost of a large consulting firm. The bottom line is, we deliver exquisite quality, results, and return on investment, guaranteed!

We help our clients thrive!

It is said that “there are talented people, and there are unemployed people, but there are no unemployed talented people.” In 2022 and beyond, the US will continue to experience a massive talent drought. As of this writing, there is over 13 million jobs currently available and only 9 million potential employees seeking work.

Over 90% of the talent you’re looking to attract will check out your reputation and the way in which you treat other employees through popular sites such as Glassdoor. Your organizations mission can only be achieved with highly engaged and happy employees. Our integrated strategies and training will take your employee satisfaction to a new level, Guaranteed!

Outdated Customer Experience Strategies are killing your business.

The overwhelming majority of organizations fail to deploy a holistic approach towards Customer Experience Design. We go beyond outdated surveys, promotion scores, and generic strategies, to a handcrafted approach that provides the best insights that deliver world-class Customer Experience.
https://vimeo.com/613041095

Outdated Customer Experience Strategies are killing your business.

The overwhelming majority of organizations fail to deploy a holistic approach towards Customer Experience Design. We go beyond outdated surveys, promotion scores, and generic strategies, to a handcrafted approach that provides the best insights that deliver world-class Customer Experience.

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Industries we serve.

Healthcare

 

We have served the healthcare industry for 40 years across the entire healthcare ecosystem. Our CEO is one of the top thought leaders in healthcare, number one best-selling healthcare author, award-winning healthcare documentary filmmaker, and has also served in the past as a Chief Innovation Officer and Adjunct Professor for a major medical school.

Insurance

 

We have worked with some of the top insurance companies in the world in the capacity of advisors and workforce development. We understand the industry and the current disruption that is occurring. We help insurance companies aggregate complex future trends to build future growth strategies that provide competitive advantages

Retail

 

We work with some of the top brands in retail to help them develop and deploy on strategies that deliver significant improvements in customer experiences. Finding and promoting good talent in retail requires specific skills, systems and training and we do it all.

(B2B)

 

We help our B2B clients develop exceptional strategies that ensure customer retention and sales growth. We do this through a thoughtful combination of customer experience, enterprise happiness, workforce development, sales force development and future ready strategies. Our B2B clients can select a wide range of services from our menu, or we can deliver a turnkey solution for strategic excellence and growth optimization.

(B2C)

 

We help our B2C clients develop strategies that ensure sustainable and scalable growth. This includes customer experience strategies and training, certified sales team training, workforce development, quality of work life, organizational productivity, change management, workshops, events, leadership and board development just to name a few of our offerings.

Finance

 

Finance and banking are the subject of massive disruption. The key differentiator in a time of massive change, is the ability for an organization to deliver a far better customer experience. We help organizations in finance and banking deliver bulletproof strategies to the market that drive sustainable growth and profitability.

Industries we serve.

Healthcare

 

We have served the healthcare industry for 40 years across the entire healthcare ecosystem. Our CEO is one of the top thought leaders in healthcare, number one best-selling healthcare author, award-winning healthcare documentary filmmaker, and has also served in the past as a Chief Innovation Officer and Adjunct Professor for a major medical school.

Finance

 

Finance and banking are the subject of massive disruption. The key differentiator in a time of massive change, is the ability for an organization to deliver a far better customer experience. We help organizations in finance and banking deliver bulletproof strategies to the market that drive sustainable growth and profitability.

Insurance

 

We have worked with some of the top insurance companies in the world in the capacity of advisors and workforce development. We understand the industry and the current disruption that is occurring. We help insurance companies aggregate complex future trends to build future growth strategies that provide competitive advantages

Retail

 

We work with some of the top brands in retail to help them develop and deploy on strategies that deliver significant improvements in customer experiences. Finding and promoting good talent in retail requires specific skills, systems and training and we do it all.

(B2B)

 

We help our B2B clients develop exceptional strategies that ensure customer retention and sales growth. We do this through a thoughtful combination of customer experience, enterprise happiness, workforce development, sales force development and future ready strategies. Our B2B clients can select a wide range of services from our menu, or we can deliver a turnkey solution for strategic excellence and growth optimization.

(B2C)

 

We help our B2C clients develop strategies that ensure sustainable and scalable growth. This includes customer experience strategies and training, certified sales team training, workforce development, quality of work life, organizational productivity, change management, workshops, events, leadership and board development just to name a few of our offerings.