When it comes to customer experience, we wrote the book! …and it’s a bestseller.
For over 25 years, 100% of our clients have become repeat customers. We are extremely good at what we do, and we deliver proven results that we guarantee. You get a detailed timeline, scope of work, and flat fee budget that is always guaranteed.
We will help you…
Develop a CX plan that will drive scalable growth and profitability… guaranteed
Get one flat guaranteed fee that delivers a significant return on investment
Work directly with expert partners, not associates
Develop an integrated strategy that includes roadmaps and training
Get far better customer insights and satisfaction data
Large consulting firms promote customer “scoring systems” that in our view are inaccurate and potentially dangerous. When it comes to delivering exquisite products and customer experiences, we can deliver the insights you need. Our proprietary Soul of the Customer® system goes far beyond the old-fashioned concept of the Voice of the Customer (VOC). This provides our clients with the ability to identify new innovations and to deliver, best in class customer experiences. If you want real customer satisfaction insights contact us to learn more about our Soul of the Customer® system.
We provide a turnkey solution
through a fast and fluid approach that gets you to strategic superstardom quickly.
Customer experience readiness assessment with scorecards
Customer experience strategies and tactics
Customer experience audits and satisfaction reports
Development of all customer experience and customer service infrastructures
Customer experience management consulting, training and facilitation
Customer experience executive development and Board of Directors facilitation
WHO WE ARE
Big body of fresh research.
Our founder and CEO is a prolific researcher. His body of research spans dozens of industries on how the best organizations are leading their markets. His number one best-selling books are used by universities and CEO alike. Nicholas has the ability to find unique emerging trends, and then applies his body of research to help leaders make those trends relevant. In the fast-moving disruptive marketplace, organizations need to partner with experts that understand the impact of emerging trends.